Privacy Policy

Scope

This policy applies to the EverField app, official website, download pages, support communication, and related online services we provide.

When you access EverField through the App Store, Google Play, third-party sign-in, payment providers, push services, cloud services, or a browser, those third parties may also process necessary information under their own policies.

Some features may include additional notices or permission prompts. Those notices work together with this policy for the relevant feature.

Information We Collect

Account and identity information, such as nickname, avatar, email or phone number, login credentials, third-party sign-in identifiers, account status, language, region, and security verification records.

Memorial space information, such as names, relationships, birth and passing dates, memorial text, portraits, backgrounds, relationship notes, flowers, gifts, messages, and favorites that you choose to create or edit.

Life record content, such as text, images, dates, places, life stages, visibility settings, tags, drafts, publishing records, and edit history that you save.

Message Island content, such as recipient names, sender names or anonymous status, message text, life keys, search or matching information, posting time, and public display status.

Device and usage information, such as device model, operating system, app version, device identifiers, network type, access time, page views, button taps, crash logs, performance metrics, and basic diagnostic data.

Purchase and store information, such as order IDs, item types, subscription status, and necessary payment status returned by the store or payment provider. We do not directly store full card numbers or complete payment credentials.

How We Use Information

To provide core features, including creating and displaying digital memorials, saving life records, syncing Message Island, and supporting flowers, messages, favorites, search, and sharing.

To protect accounts and the service, including sign-in, authentication, suspicious login detection, anti-spam, anti-abuse, permission control, risk review, and necessary service notices.

To honor visibility choices, including public, private, only-me, or limited-audience settings that decide whether content is shown and who can see it.

To improve reliability, including analyzing crashes, slow loading, network failures, API errors, and basic product paths so we can fix problems and improve the experience.

To respond to support requests, deletion requests, export requests, corrections, complaints, disputes, and other account or content matters.

To comply with legal, platform, tax, audit, dispute, safety, and regulatory requirements.

Public, Private, and Shared Content

You can adjust visibility for profiles, memorial spaces, life records, and interaction entry points inside the app. Available visibility options may vary by version or feature.

Public content may be viewed, searched, shared, or accessed through links by other people. Please avoid placing sensitive personal information in public content.

Private or limited content has a reduced display scope and may also hide or close message, interaction, or access entry points that should no longer remain open.

When you share content through links, screenshots, social platforms, browsers, or system share sheets, recipients and third-party platforms may continue to store, copy, or redistribute that content.

Message Island is designed for public expression. If you choose to post anonymously, your real identity may not be shown on the page, but we may still keep necessary records for safety, complaints, and compliance.

How We Share Information

We do not sell your personal information, and we do not intentionally publish private content for purposes unrelated to EverField.

When you make content public, share it, invite others, or use an interaction feature, the relevant content is shown according to your choices.

We may share necessary information with providers that support cloud storage, push notifications, crash analytics, sign-in, payments, app stores, customer support, email, and security.

We may disclose necessary information when required by law, lawful government or court request, user and service safety, violation handling, or protection of legal rights.

If EverField is involved in a merger, acquisition, asset transfer, restructuring, or similar transaction, we will require the receiving party to protect information at a standard no less protective than this policy.

Third-Party SDKs and Store Services

EverField may integrate App Store, Google Play, third-party sign-in, cloud, push, crash analytics, payment, map, or analytics SDKs to support download, sign-in, sync, notifications, diagnostics, and purchase functions.

Third-party services may process device identifiers, app version, crash information, order status, or network information to provide their functions. We aim to limit what they receive to what is relevant to the feature.

Third-party privacy practices are governed by their own policies. You may manage some permissions through system settings, app settings, store accounts, or third-party platform settings.

Permissions and Device Capabilities

Photo or file access is used to upload portraits, backgrounds, life record images, or memorial content. You can deny permission, but upload features may not work.

Notification permission is used for interaction reminders, messages, service notices, or important account status updates. You can turn it off in system settings.

Network access is used to sync content, load images, sign in, download resources, and submit feedback.

If we add sensitive permissions such as location, contacts, camera, microphone, or similar capabilities in the future, we will request permission through system prompts or in-app notices before using them.

Retention, Export, and Deletion

We retain information for as long as needed to provide the service, meet legal requirements, protect security, restore backups, handle disputes, or perform our agreements.

After you delete content or close an account, we will delete or anonymize related personal information within a reasonable period. Backups, logs, orders, anti-abuse records, and legally required records may be retained as necessary.

You may request access, correction, export, deletion, or withdrawal of certain permissions through the app or by contacting support@everfieldme.com.

Deleting a memorial space, life record, or message may affect visible content, interaction history, and shared links. Content already saved, screenshotted, forwarded, or cached by others may not be fully under our control.

To prevent accidental deletion, account theft, or abusive requests, we may ask you to verify your identity before processing export, deletion, account closure, or other high-risk changes.

Security

We use measures such as access controls, encrypted transmission, audit logs, backups, permission separation, and anomaly monitoring to protect information.

No internet service can be absolutely secure. Please protect your account, verification codes, and devices, and avoid publishing identity documents, home addresses, full contact details, financial information, or other sensitive information in public content.

If a data security incident may affect your rights, we will notify you as required by law through in-app notice, email, website notice, or another reasonable method.

Children

EverField is not intended for independent use by children under 13. Minors should use the service only with consent and guidance from a parent or guardian.

Before posting content involving minors, relatives of a deceased person, family photos, schools, addresses, or private experiences, please make sure you have proper permission and a reasonable basis.

Guardians may contact us to remove or limit display of personal information submitted by a minor without appropriate consent.

International Processing and Regional Differences

Depending on servers, cloud providers, app stores, support, or security services, EverField may process necessary information outside your region.

We use reasonable safeguards based on applicable laws and platform requirements. Data rights, dispute processes, and mandatory rules may vary by country or region.

Policy Updates

We may update this policy because of feature changes, legal requirements, platform policies, or operational adjustments.

For material changes, we will try to provide notice through the app, website, email, or another reasonable method. The updated policy applies from the effective date shown on the page.

Contact

For privacy, data access, deletion, account closure, complaints, or security questions, contact support@everfieldme.com.

To protect account security, we may need to verify your identity, account ownership, or request authority before processing a request.